Sustainability in Logistics Service Quality: Evidence from Agri-Food Supply Chain in Ukraine
نویسندگان
چکیده
The purpose of this paper is to explore which attributes logistics service quality (LSQ) are associated with the superior LSQ in rural territories developing economy Ukraine. data were collected from 52 Ukrainian agrarian companies. Ukraine was chosen because high potential its agricultural sector, has been one world’s largest exporters goods for years. This investigates perspective agri-businesses and addresses sustainability. primary obtained a survey clustered samples An exploratory factor analysis (EFA) conducted Stata 16 software test hypothesis. study builds on expectancy–disconfirmation paradigm management research related order compare perceived expected social environmental sustainability-related aspects two hypotheses. findings revealed that five-dimensional construct. Its five dimensions reliability, digital transformation, corporate image, sustainability, customer focus. Furthermore, delivers evidence substantially different. As study’s collection process interrupted by Russian–Ukrainian war, proposed model only tested enterprises an agri-food supply chain Such small sample limitations. great managerial implications as managers can use explored basis satisfaction analyses or benchmarking logistics. first work exploring major contributions EFA. presents most current about four united territorial communities center
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ژورنال
عنوان ژورنال: Sustainability
سال: 2023
ISSN: ['2071-1050']
DOI: https://doi.org/10.3390/su15043534